FAQ
What does Enrois sell?
Enrois is an online footwear store focused on boots for customers in the United States.
How long does shipping take?
Orders are normally processed within 1–3 business days. After dispatch, the estimated transit time is 7–12 business days, resulting in a total estimated delivery time of 8–15 business days.
Our daily order cutoff is 10:00 PM (EST). Orders placed at or after this time, on weekends, or on public holidays are treated as received on the next business day for processing purposes.
Delivery times are estimates and may occasionally be affected by carrier operations, severe weather, transportation disruptions, seasonal demand, incomplete address information, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes. Enrois currently offers free standard shipping on orders within the United States. No separate standard shipping, handling, or packaging fee is added at checkout unless clearly disclosed before purchase.
Do you ship internationally?
No. Enrois currently ships only to addresses within the United States. International shipping is not available at this time.
Will I receive tracking information?
Yes. Where supported by the carrier, shipments include tracking.
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please allow approximately 24–48 hours for the tracking information to become active.
What should I do if my tracking is not updating?
If your tracking information shows no movement for more than 5 business days after dispatch, please contact us at support@enrois.com so that we can review the shipment and, where appropriate, contact the carrier.
What if tracking says my package was delivered but I cannot find it?
If tracking shows that your parcel has been delivered but you cannot locate it, please contact us within 5 days of the recorded delivery date.
We may contact the carrier and request an investigation. Carrier delivery confirmation may be used as evidence that the parcel was delivered to the shipping address provided with the order.
Can I change or cancel my order?
Once an order has entered processing, it can no longer be changed or cancelled.
If you need to request a change or cancellation before processing begins, please contact our customer support team as soon as possible. Approval is not guaranteed.
Once an order has been dispatched, it cannot be cancelled. After delivery, eligible products may be returned or exchanged in accordance with our Refund Policy.
Can I return my order?
Yes. Eligible products may be returned within 30 calendar days of delivery.
To qualify for a standard return, the item must be:
- Unworn and unused
- In its original condition
- Returned in the original packaging
- Returned with any original tags, labels, and accessories where applicable
Please see our Refund Policy for the complete return requirements.
Can I exchange an item?
Yes. Exchanges are available for a different size, color, or product.
Please contact our customer support team before sending anything back. The original product must first be returned to us and meet the applicable return requirements before the exchange can be completed.
For standard exchanges, the customer is responsible for arranging and paying the return shipping.
Who pays for return shipping?
For standard returns and exchanges, return shipping is arranged and paid for by the customer.
If an item arrives damaged, defective, or different from what you ordered, Enrois will cover the applicable return shipping cost where the request is approved.
What if my order arrives damaged, defective, or incorrect?
Please contact us within 30 days of delivery and include your order number and clear photographs showing the issue.
After reviewing the request, we may provide an appropriate replacement, exchange, or full refund.
For an approved damaged, defective, or incorrect item, Enrois will cover the applicable return shipping cost.
Do you charge restocking fees?
No. Enrois does not charge restocking fees on eligible returns.
How long does a refund take?
Once your returned item reaches our return facility, it will generally be inspected within 1–2 business days.
Approved refunds are issued to the original payment method within 5 business days after inspection.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
How do I start a return or exchange?
Please contact our customer support team before sending an item back.
Include your order number and a brief explanation of whether you are requesting a return or exchange. If an item is damaged, defective, or incorrect, please also include clear photographs showing the issue.
Do not send the item until our team has approved the request and provided the return instructions and return address.
What payment methods do you accept?
Payments can be made using the payment methods available at checkout. Accepted payment methods may include:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
Available payment options may vary depending on your device, order value, payment provider availability, and security checks.
All payments are processed in USD (US Dollars).
Is my payment information secure?
Yes. Payments are processed through secure, encrypted connections and PCI DSS-compliant payment service providers using industry-standard security controls.
Enrois does not store or have direct access to full payment card numbers, CVV codes, or other sensitive payment authentication information.
What happens if my payment fails?
If a payment is declined or cannot be successfully authorized, the order will not be confirmed or processed.
In some cases, your bank or payment provider may temporarily display an authorization hold. Any release of that hold is handled according to the procedures of your bank or payment provider.
How is my personal information protected?
Enrois uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Payment information is handled by authorized payment providers, and our handling of personal information is explained in our Privacy Policy.
How can I contact customer support?
You can contact us at support@enrois.com. Our customer service hours are Monday to Friday, 8:00 AM – 4:00 PM EST. We aim to respond to inquiries within 12 hours.
BUSINESS INFORMATION
Company name: Enrois
Company Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, Wyoming 82941
United States
Contact Details
Email: support@enrois.com
Customer Service
Support hours: Monday to Friday, 8:00 AM – 4:00 PM EST
Response time: Within 12 hours.