Privacy policy

This Privacy Policy explains how Enrois collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Who Handles Your Information

Enrois is responsible for the personal information processed through our services and for handling that information in accordance with this Privacy Policy and applicable privacy laws.

Information We Collect

We may collect personal information that you provide directly, information collected automatically when you use our website, and information received from service providers.

This may include:

Name, email address, phone number, billing address, and shipping address
Order, purchase, return, exchange, and refund information
Payment confirmation and transaction information
Account details and preferences, where applicable
Messages, attachments, and other information submitted to customer support
IP address, device information, browser type, operating system, and network information
Pages viewed, website interactions, referral activity, cookies, pixels, and similar identifiers

Full payment card information is handled by authorized payment providers and is not stored directly by Enrois.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications, submit a form, or contact customer support
Automatically through cookies, pixels, and similar technologies when you use our website
From service providers including payment processors, shipping and fulfillment providers, analytics providers, advertising partners, and other companies that help us operate our services

How We Use Your Information

We may use personal information to:

Process and fulfill orders and payments
Arrange shipping and delivery
Manage returns, exchanges, and refunds
Provide customer support and respond to inquiries
Manage accounts and website functionality
Send service-related communications
Process payments and prevent fraud or unauthorized transactions
Analyze website and service performance
Maintain, secure, and improve our services
Provide marketing and advertising where permitted
Meet legal, regulatory, tax, accounting, and other business obligations

We process personal information only where permitted or required under applicable law.

Marketing and Advertising

We may use personal information to send promotional communications and provide relevant advertising where permitted by applicable law.

Analytics and advertising providers may receive limited browsing or behavioral information to measure performance, understand audiences, and improve advertising relevance.

Payment information and sensitive payment authentication information are not shared for advertising purposes.

You can unsubscribe from promotional communications at any time using the unsubscribe instructions provided in those communications.

Cookies and Tracking

We use cookies and similar technologies to:

Provide essential website functionality
Remember preferences
Understand how visitors use our services
Measure website and marketing performance
Support advertising and personalization where permitted

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

Depending on where you live, you may have additional choices relating to targeted advertising and certain tracking activities.

How We Share Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

Shopify and other website or infrastructure providers
Payment processors
Shipping and fulfillment providers
Customer support providers
Analytics and advertising providers
Technology and security providers
Legal and professional advisors where necessary

Information may also be disclosed when you request or authorize it, where required by law, in response to lawful requests, to prevent fraud or misuse, to protect our rights or customers, or in connection with a merger, acquisition, financing, sale, or similar business transaction.

Information We Disclose

Information shared for legitimate business purposes may include identifiers and contact information, purchase and transaction information, customer support communications, and information about how you interact with our website.

Enrois does not sell or rent personal information.

We also do not use sensitive personal information to infer personal characteristics.

Where certain advertising or analytics activities are legally considered “sharing,” applicable opt-out rights remain available.

Payment Information

Payments are handled through authorized third-party payment processors using secure and encrypted systems.

Enrois does not store or directly access full payment card numbers, CVV codes, or other sensitive payment authentication information.

Payment information is handled by the relevant payment provider under its own security and privacy practices.

International Processing

Your personal information may be stored or processed outside the United States where our service providers or technical partners operate.

Where required by applicable law, appropriate legal, organizational, and technical safeguards are used for international processing or transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing transactions
Providing our services
Maintaining business and accounting records
Meeting legal and regulatory obligations
Preventing fraud and misuse
Resolving disputes
Protecting our rights

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of where appropriate.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion where legally permitted
Receive a copy of certain personal information
Request restrictions on certain processing activities
Object to certain processing where applicable
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising or data-sharing activities where applicable

These rights may be subject to legal exceptions, identity-verification requirements, and other limitations permitted under applicable law.

Access, Correction, and Deletion

You may ask us to provide access to personal information we hold about you, correct or update inaccurate information, or delete personal information where legally permitted.

Deletion requests may be limited where information must be retained for legal, accounting, transaction, security, fraud-prevention, or dispute-related purposes.

Data Portability and Processing Restrictions

Where applicable, you may request certain personal information in a structured, commonly used format or request that we limit particular processing activities.

Withdrawing Consent

Where we process personal information based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that took place before consent was withdrawn.

Targeted Advertising and Global Privacy Control

Depending on applicable law, you may have the right to opt out of targeted, personalized, or interest-based advertising and certain related data-sharing activities.

Where required by law, Enrois recognizes supported Global Privacy Control (GPC) or similar privacy preference signals as an opt-out request for applicable targeted or interest-based advertising activities.

Marketing Preferences

You may unsubscribe from promotional communications at any time.

Unsubscribing from marketing communications does not prevent us from sending essential service messages such as order confirmations, shipping updates, customer support communications, account notices, or legal notices.

Non-Discrimination

We do not discriminate against individuals for exercising privacy rights available to them under applicable law.

Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Automated Decision-Making and Profiling

We do not make decisions that produce legal or similarly significant effects through solely automated processing or profiling.

We do not use sensitive personal information to infer personal characteristics.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

User-Generated Content

Our services may allow customers to submit reviews, comments, feedback, or other content.

Information that you voluntarily make public may be visible to other users or the general public. We cannot control how other parties may copy, store, share, or otherwise use information that you choose to make publicly available.

Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Those third parties operate under their own privacy policies and practices, which may differ from ours. Enrois is not responsible for the privacy, security, availability, or content of third-party websites or services.

Shopify Platform

Our store operates using Shopify.

Shopify and other service providers may process personal information as necessary to provide website hosting, order management, payment processing, and related services.

Information processed by these providers is also subject to their own privacy and security practices.

Privacy Requests

To exercise an applicable privacy right or ask a question about this Privacy Policy, please contact us at support@enrois.com.

We may request information reasonably necessary to verify your identity before completing a privacy request.

If someone submits a request on your behalf, we may also request proof that they are authorized to act for you.

Privacy requests will be handled within the timeframe required by applicable law.

Complaints and Appeals

If you have a concern about how Enrois handles your personal information, please contact our customer support team so that we can review the matter.

Where applicable privacy law provides a right to appeal or request further review of a privacy decision, you may exercise that right in accordance with applicable law.