Payment Policy

At Enrois, we aim to provide secure, transparent, and dependable payment processing for customers in the United States. This Payment Policy explains which payment methods are accepted, when charges are applied, how refunds and payment issues are handled, and how payment information is protected.

Accepted Payment Methods

Payments can be made using the payment methods available at checkout. Accepted payment methods include:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay

Available payment options may vary depending on your device, order value, payment provider availability, currency, and security checks. We do not accept cash payments, cash on delivery, banknotes by mail, checks, money orders, or cryptocurrency.

Currency

All payments are processed in USD (US Dollars). Depending on your bank, card issuer, or payment provider, currency conversion fees or other charges may apply. These charges are determined by your bank or payment provider and are outside our control.

Payment Authorization

Payment must be successfully authorized before an order is confirmed, processed, or dispatched. If a payment is declined or fails, the order will not be confirmed. In some cases, your bank or payment provider may place a temporary authorization hold on your account.

Payment Security

All transactions are processed through secure, encrypted connections and PCI DSS-compliant payment service providers using industry-standard security controls. Enrois does not store or have direct access to full payment card numbers, CVV codes, or other sensitive authentication data.

Failed Payments and Incorrect Charges

If a payment fails during checkout, no completed charge will be processed by us. Any temporary authorization hold placed by your bank or payment provider is typically released according to their procedures. If you believe you were charged incorrectly or notice a duplicate transaction, please contact our customer support team and include your order number where available.

Refunds

Refunds are handled in accordance with our Refund Policy. Once a refund is approved, the refunded amount will be issued to the original payment method used at checkout within five business days. The time it takes for the funds to appear in your account after the refund has been processed depends on your bank or payment provider and is outside our control.

Chargebacks and Payment Disputes

If you experience a payment-related issue, we encourage you to contact our customer support team before initiating a chargeback so that we have an opportunity to assist you directly. If a chargeback or payment dispute is opened, we may provide the relevant payment provider or financial institution with transaction details, order records, delivery confirmation, and prior communication where reasonably necessary to respond to the dispute.