Shipping policy

This Shipping Policy explains where Enrois ships, how orders are processed, estimated delivery times, shipping costs, tracking, and how shipping or delivery issues are handled.

Shipping Destinations

Enrois currently ships only to addresses within the United States.

At this time, we do not offer shipping outside the United States.

We may be unable to deliver to certain locations where carrier coverage, legal restrictions, or other operational limitations make delivery unavailable or impractical.

Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Our daily order cutoff is 10:00 PM (EST). Orders placed at or after this time, on weekends, or on public holidays are treated as received on the next business day for processing purposes.

Processing includes order review, payment verification where necessary, preparation, quality checks, packing, and dispatch.

Processing may occasionally take longer because of payment verification, inventory checks, product availability, unusually busy periods, or other operational requirements.

Processing time does not include the time a parcel spends in transit after dispatch.

Estimated Delivery Times

Your estimated delivery timeframe consists of Order Processing + Shipping Transit.

  • Order Processing: 1–3 business days

  • Shipping Transit: 7–12 business days

  • Total Estimated Delivery Time: 8–15 business days

Business days are Monday through Friday and exclude public holidays.

Delivery windows are estimates rather than guaranteed deadlines. Transit may occasionally be affected by carrier operations, severe weather, transportation disruptions, seasonal demand, incomplete address information, or other circumstances outside our reasonable control.

Shipping Costs

Enrois currently offers free standard shipping on orders within the United States.

No separate standard shipping, handling, or packaging fee is added at checkout unless clearly disclosed before you complete your purchase.

Shipping Method

Orders are shipped using standard tracked shipping services.

The carrier may vary depending on the destination, route, and available delivery service.

The carrier responsible for final delivery may differ from the original logistics provider.

Tracking Your Order

Where supported by the carrier, shipments include tracking.

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Please allow approximately 24–48 hours for tracking information to become active after dispatch. Carrier systems may not update immediately after each movement of the parcel.

Delivery Delays

Although we work to meet our estimated delivery windows, circumstances outside our reasonable control may occasionally cause delays.

These may include:

  • Carrier disruptions
  • Severe weather
  • Transportation delays
  • Seasonal or peak-period congestion
  • Incomplete or inaccurate address information
  • Other operational circumstances outside our reasonable control

If your tracking information shows no movement for more than 5 business days after dispatch, please contact us at support@enrois.com so that we can review the shipment and, where appropriate, contact the carrier.

A delay does not automatically create a right to cancellation, compensation, replacement, or refund unless required by applicable law or provided under our Refund Policy.

Shipping Information Provided at Checkout

Please review your shipping information carefully before completing your order.

You are responsible for providing complete and accurate shipping details.

Enrois cannot be responsible for delivery problems resulting from incorrect, incomplete, or outdated information supplied by the customer.

If a parcel is returned because the shipping address provided was incomplete or inaccurate, reshipping may involve an additional shipping charge where applicable.

Lost Packages

If a parcel appears to have been lost while in transit, please contact our customer support team.

Where appropriate, we may contact the carrier and request an investigation.

If the carrier confirms that the parcel was lost while in transit, we may provide a replacement or refund depending on the outcome of the investigation.

Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us within 5 days of the recorded delivery date.

We may contact the carrier and request an investigation.

The carrier's delivery confirmation may generally be treated as evidence that the parcel was delivered to the shipping address provided with the order.

Enrois cannot be responsible for parcels that are lost, misplaced, or stolen after the carrier has confirmed successful delivery, except where otherwise required by applicable law.

Damaged Deliveries

If your order arrives damaged, please contact us within 30 days of delivery.

Please include your order number and clear photographs of the affected product, outer packaging, and shipping label where available.

Once the issue has been reviewed and confirmed, we may provide an appropriate replacement, exchange, or refund in accordance with our Refund Policy.

Order Changes and Cancellations

Once an order has entered processing, it can no longer be changed or cancelled.

This includes changes to:

  • Products
  • Sizes
  • Colors
  • Shipping information
  • Billing information
  • Payment information

Once an order has been dispatched, cancellation is no longer available.

After delivery, eligible products may still be returned or exchanged in accordance with our Refund Policy.

If we approve a cancellation before processing begins, any approved refund will be returned to the original payment method within 5 business days.

Events Beyond Our Control

Enrois is not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control.

These may include natural disasters, extreme or severe weather, labor disputes, transportation disruptions, carrier interruptions, supply-chain disruptions, government measures, public emergencies, utility failures, cyber incidents, or failures of third-party service providers.

Where such circumstances affect a shipment, we will make reasonable efforts to assist with available shipping information and carrier updates.

BUSINESS INFORMATION
Company name: Enrois
Company Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, Wyoming 82941
United States

Contact Details
Email: support@enrois.com

Customer Service
Support hours: Monday to Friday, 8:00 AM – 4:00 PM EST
Response time: Within 12 hours.